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Visiting Guidelines

·         Two partners in care per patient at a time 

·       Our staff, patients, families, caregivers, and volunteers are required to wear masks in all clinical and patient facing areas. 

For more information, please click here

Patient and Visitor Guide

Please click here to view our Patient and Visitor Guide 

Patient Registration

Central Registration at Groves 

Groves Hospital is rolling out a new central patient registration process. Patients registering for Diagnostic Imaging, Ambulatory Care or Allied Health Services will register in one location. The goal is to centralize where registration happens, not redesign the registration process.

Central registration will be located at the Hospital’s Main Switchboard. 

The following patient services will transition to the new central registration process:

  • Diagnostic Imaging (including X-ray, Ultrasound, Mammograms, CT, Bone Density, Echocardiograms)

  • Diabetes Education

  • Physiotherapy

  • Respiratory

  • Clinical Nutrition

Standards for registration require all individuals to uniquely identify themselves.  Your information such as name, address and date of birth is recorded for the purpose of identification, contact and billing.  Your personal health insurance card helps us to correctly identify and thus maintain patient safety. 

Patients are expected to provide identifying documents at each visit.  

  • Your Ontario Health Insurance Plan (OHIP) card and/or additional insurance information (such as a workplace or private insurance plan);
  • If you do not have an OHIP card you will be required to show other ID preferably government-issued
  • The full name and address of your family doctor
  • Emergency contact information/next of kin information such as an address, telephone number. 
  • Current medications you are taking in their original containers

Please check with your care provider before eating and drinking. Food or drink can impact certain test results or procedures.

There are various types of visits when accessing care.  Please follow the information provided by a care provider.  The following information helps you prepare for and understand what to expect with each type of admission.

For short-term appointments, like a diagnostic test, an emergency department visit or a day procedure:

  • You may wish to arrange for childcare if possible rather than bringing children to the hospital if they’re not receiving care;
  • You may want to bring some reading material or activities to stay occupied during any waiting;
  • You may need a support person to help bring you home, especially if your visit involved sedation or an anesthetic. Please have their contact information available

For Overnight stays please click here for detailed information.

For Obstetric stays please click here for detailed information.

Groves Memorial Community Hospital